Reference

Legal Terms Before You Join

Your account rules, wallet checks, and data rights sit in one legal page so you know how we handle access before you join.

Indonesia account termsDANA wallet recordsQRIS payment checksData request path
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rodaslot Legal Terms Before You Join
CONTACT ROUTES

3 Ways To Ask Legal Questions

Legal questions need a clear route, not a vague inbox. We separate account help from legal requests so you can ask about account access, wallet records, or data changes with the right…

Live Chat Use live chat daily from 09:00 to 23:00 WIB for first contact on legal access questions. We may move the case to email when documents, payment references, or account changes must be recorded.
Email Desk Send legal account requests to our email desk with your registered phone number, device type, and payment rail. We use email when you ask for data correction, account record checks, or written case follow-up.
Wallet Case For DANA, OVO, GoPay, QRIS, or bank transfer questions, attach the transaction time and reference code. We compare the rail record with your account before we discuss any legal adjustment.
ACCOUNT CARE

6 Legal Controls On Your Account

We handle legal account care through records you can point to: registration steps, login activity, wallet references, cookies, and support transcripts.

Registration Record

When you open an account, we record the phone number, username, device signal, and acceptance time for the terms. This helps us confirm which legal version applied when the account started.

Payment Trace

DANA, OVO, GoPay, QRIS, and bank transfer references are matched to your wallet activity. We use those records for dispute checks, withdrawal review, and legal account questions tied to a specific transaction.

Cookie Use

Cookies help keep your session active, remember language display, and spot repeated failed logins. You can clear them through your browser settings, but we may ask you to sign in again.

Security Checks

If a login comes from a new device or location, we may pause sensitive account actions and ask for confirmation. This legal safeguard protects wallet records before we process changes or withdrawals.

Retention Window

We keep account and payment records only as long as needed for operations, dispute handling, legal requests, and security review. When a record is no longer needed, we remove or separate it from active use.

Change Requests

Ask us to correct account details through email when your phone number, name, or wallet record needs review. We may request supporting proof before changing a record linked to payment activity.

Common Legal Questions Answered

Use these answers when you want to understand your rights, our account checks, and how legal requests move through the service. Each answer focuses on the account record behind your request, because legal handling depends on clear details such as phone number, payment rail, device session, and support case history.

You accept our account terms, wallet rules, cookie use, and legal contact process. We record the acceptance time with your registration details so later questions can be linked to the correct account event.

Yes, you can email us with your registered phone number and a clear request. We may confirm your identity first, then provide account records that can be shared under our legal process.

We store transaction references, times, and wallet matching results for account operation and dispute handling. We do not ask for wallet PINs, and legal checks focus on the payment record tied to your account.

Access may be checked when a login device changes, payment details do not match, or a legal question affects wallet activity. Continued access depends on local law and successful account confirmation.

Send the request by email and include the current registered phone number, the detail you want changed, and supporting proof. We review changes carefully when payment records are linked to the account.

We keep records for the period needed to run the account, handle disputes, answer legal requests, and check security events. Older records may be removed or separated from active account use.

Start with live chat from 09:00 to 23:00 WIB, then move to email when the complaint needs a written record. Include the date, account name, payment rail, and case details.

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